Terms & Conditions
Effective Date: 10 June, 2026 These Terms & Conditions (“Terms”) govern your access to and use of the NowTeleHealth website, services, and related digital platforms (collectively, the “Site” and “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms and all policies referenced herein. If you do not agree, do not use the Site or Services.
About NowTeleHealth
NowTeleHealth (“NowTeleHealth,” “we,” “us,” or “our”) operates a telehealth platform that connects eligible users with independent, licensed healthcare providers for virtual urgent care and telehealth services. NowTeleHealth does not practice medicine and does not interfere with the professional judgment of healthcare providers. Medical services are provided solely by independent providers who are responsible for the care they deliver.
Scope of Telehealth Services
Telehealth involves the use of electronic communications to enable healthcare providers to evaluate, diagnose, and treat patients when the provider and patient are not in the same physical location. You understand and agree that:
- Telehealth is not a substitute for in-person emergency care
- Services are limited to non-emergency, mild to moderate conditions
- Certain conditions require in-person evaluation and cannot be treated via telehealth
- Providers may determine that telehealth is not appropriate for your situation
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
No Guarantee of Diagnosis, Treatment, or Prescription
Medical care delivered through telehealth has inherent limitations. You acknowledge that:
- No specific medical outcome, diagnosis, treatment, or prescription is guaranteed
- Prescriptions are issued only if clinically appropriate, at the sole discretion of the provider
- Some medications, including controlled substances, may not be prescribed via telehealth
- Refill requests are subject to medical review and eligibility
Informed Consent for Telehealth
By using the Services, you provide informed consent and acknowledge that:
- Telehealth may involve the electronic transmission of personal health information
- Technical issues or data limitations may impact care delivery
- Lack of physical examination may affect diagnostic accuracy
- You may withdraw consent to telehealth services at any time
You agree to provide accurate, complete, and current health information, including medications, allergies, and medical history.
User Eligibility
The Services are available only to individuals who:
- Are located in the United States
- Are legally able to consent to medical services
- Meet state-specific eligibility requirements
- Are not accessing the Site for testing, investigative, or legal claim-building purposes
Parents or legal guardians may act on behalf of minors where permitted by law.
User Accounts & Security
Some Services require account creation. You agree to:
- Maintain the confidentiality of your login credentials
- Provide accurate registration information
- Notify us immediately of unauthorized access
- Accept responsibility for all activity under your account
NowTeleHealth reserves the right to suspend or terminate accounts at its discretion.
Privacy & HIPAA Compliance
Your personal information may be protected under federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with applicable laws, provider obligations, and our Privacy Policy and Notice of Privacy Practices (NPP) where applicable. Please review our Privacy Policy for full details.
Communications (Email, SMS, Phone)
By providing your contact information, you consent to receive communications related to:
- Appointment coordination
- Administrative notices
- Service updates
You may opt out of non-essential communications where permitted. Message and data rates may apply. Electronic communications may not always be secure.
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Fast Billing Solutions, you may receive messages related to the following:
Billing Inquiries
> Hello Dr. [Dr.’s Last Name], this is Billyfrom NowTeleHealth. You have asked for authorization status forpatient [patient-name].
Authorization has been approved for that patient.
Appointment Reminders
> Hello Dr. [Dr.’s Last Name], this is Anderson from NowTeleHealth, reminding you of your patient appointment tomorrow at 10:00 AM.
Billing Report Reminder
Hello Dr. [Dr.’s Last Name], this is Addy from NowTeleHealth. We’ve sent your practice’s monthly billing report via email. Please check.
3- Message Frequency:
Message frequency may vary depending on the type of communication. You will receive up to 10 SMS messages per week related to your billing need.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Fast Billing Solutions in the following way:
>By submitting a website form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you cancontact usdirectly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us byclicking here.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit ourPrivacy PolicyandTerms and Conditionspages.
If you require further assistance, you can reach us through various channels at your convenience:
Fees & Payments
Some Services may require payment. By using paid Services, you agree that:
- Fees are disclosed prior to service delivery
- Payment authorization is required before services are rendered
- Insurance coverage is not guaranteed
- Missed or late cancellations may incur fees
NowTeleHealth does not guarantee reimbursement by insurance providers.
Acceptable Use
You agree not to use the Site or Services to:
- Violate any law or regulation
- Submit false or misleading information
- Impersonate others
- Transmit harmful or malicious content
- Interfere with Site functionality
- Harvest user data without consent
We reserve the right to restrict or terminate access for violations.
Intellectual Property
All content on the Site—including text, graphics, logos, and software—is owned by or licensed to NowTeleHealth and protected by intellectual property laws. You may use the Site for personal, non-commercial purposes only. Unauthorized use is prohibited.
Third-Party Links
The Site may contain links to third-party websites for convenience. NowTeleHealth does not control or endorse these sites and is not responsible for their content or practices.
Disclaimer of Warranties
The Site and Services are provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.
Limitation of Liability
To the fullest extent permitted by law, NowTeleHealth shall not be liable for:
- Medical outcomes
- Delays or technical failures
- Loss of data
- Indirect, incidental, or consequential damages
Your sole remedy for dissatisfaction is to discontinue use of the Services.
Indemnification
You agree to indemnify and hold harmless NowTeleHealth, its affiliates, and partners from claims arising out of your violation of these Terms or misuse of the Services.
Modifications to Terms
We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance. You are responsible for reviewing the Terms periodically.
Governing Law & Jurisdiction
These Terms are governed by the laws of the State of New York and applicable federal law. Any disputes shall be resolved exclusively in courts located within New York, unless otherwise required by law.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.