HIPAA Notice of Privacy Practices (NPP)

Last Updated:1 Feb, 2026

This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information.Please review it carefully.

Our Legal Duty

NowTeleHealth is required by law to:

• Maintain the privacy and security of yourProtected Health Information (PHI)

• Provide you with this Notice explaining our legal duties and privacy practices

• Follow the terms of this Notice currently in effect

• Notify you following a breach of unsecured PHI as required by law

What Is Protected Health Information (PHI)?

PHI includes information that:

• Identifies you, and

• Relates to your past, present, or future physical or mental health condition, healthcare services, or payment for those services

This applies whether the information iselectronic, paper, or verbal.

How We May Use and Disclose Your PHI

1. Treatment

We may use and share your PHI to provide, coordinate, or manage your healthcare.
Examples include:

• Telehealth visits

• Medical evaluations

• Prescriptions and refills

• Coordination with pharmacies, labs, or other providers

2. Payment

We may use and disclose your PHI to:

• Bill for services

• Process payments

• Verify coverage

• Collect outstanding balances

3. Healthcare Operations

We may use your PHI to:

• Improve quality of care

• Conduct internal audits and reviews

• Train staff

• Ensure compliance with legal and regulatory requirements

4. Telehealth Services

NowTeleHealth provides healthcare services via telehealth technologies.
PHI may be transmitted electronically usingsecure, encrypted systems.
Telehealth is not a substitute for emergency care. Call911in an emergency.

5. Appointment Reminders & Communications

We may contact you by phone, email, or SMS to:

• Confirm appointments

• Provide service-related updates

• Share administrative notices

You may opt out of certain communications where permitted by law.

6. Required by Law

We may disclose PHI when required by:

• Federal or state law

• Public health authorities

• Health oversight agencies

• Law enforcement (as permitted by law)

7. Public Health & Safety

We may disclose PHI to:

• Prevent or control disease

• Report adverse drug reactions

• Prevent serious threats to health or safety

8. Business Associates

We may share PHI with trusted third parties (“Business Associates”) that help us operate our services, such as:

• Technology vendors

• Billing services

• Data storage providers

All Business Associates are legally required to protect your PHI.

Uses and Disclosures Requiring Your Authorization

We willnotuse or disclose your PHI for the following without your written authorization:

• Marketing purposes

• Sale of PHI

• Uses not described in this Notice

You may revoke your authorization at any time in writing.

Your Rights Regarding Your PHI

You have the right to:

1. Access Your Records

Request a copy of your medical records in paper or electronic format.

2. Request Corrections

Ask us to correct inaccurate or incomplete PHI.

3. Request Restrictions

Ask us to limit how we use or disclose your PHI (we may not be required to agree).

4. Request Confidential Communications

Ask us to contact you in a specific way (e.g., only by email).

5. Receive an Accounting of Disclosures

Request a list of certain disclosures of your PHI.

6. Receive a Paper Copy

Request a paper copy of this Notice at any time.

How to Exercise Your Rights

To exercise any of your rights, contact us using the information below.
We will respond within the time required by law.

Changes to This Notice

We reserve the right to change this Notice at any time.
Any changes will apply to all PHI we maintain and will be posted on our website.

Complaints

If you believe your privacy rights have been violated, you may:

• File a complaint with NowTeleHealth

• File a complaint with the U.S. Department of Health and Human Services (HHS)

You willnotbe retaliated against for filing a complaint.

Contact Information

For questions, requests, or complaints regarding this Notice, contact:

Acknowledgment

By using our services, you acknowledge that you have received or had access to thisHIPAA Notice of Privacy Practices.